To install it, head to Settings > Apps and click “Manage optional features” under Apps & features.Ĭlick “Add a feature” at the top of the list of installed features. The SSH client is a part of Windows 10, but it’s an “optional feature” that isn’t installed by default. If you are using a version of Windows older than Windows 10, please contact the Help Desk. The next step is to install OpenSSH Client on your Windows Machine. Professional and Enterprise users can access support here.**Please replace all instances in this example that include ‘aea32’ with your Martinos username and all instances that include ‘nymeria’ with the name of the Linux box you wish to log into remotely.” Yes, see VNC Server for Mobile - Known Issues. Please see Deploying VNC Server for Mobile using Microsoft Intune Are there any known issues? How do I deploy VNC Server for Mobile using an MDM? No, the phone or tablet must be unlocked for VNC connections to be successful. Can I connect to a locked phone or tablet? If you continue to experience issues, please contact support here. If it is, disable it and re-launch VNC Server for iOS. Please check that another app is not already broadcasting your screen. The "Listen for connections" button is missing in VNC Server for iOS, how can I start a session? You can read more about how to do this here. For Device Access, notifications must also be enabled in iOS' Settings, Notification, Screen Sharing. Which permissions are required for the apps?įor Android, to use Device Access you will need to allow the app to display notifications.įor iOS, the app requests permissions to display notifications, as well as connecting to devices on your local network. To switch to On-Demand Assist, you will need to remove the device from your Team using the VNC Connect portal and removing the relevant configuration policy in your MDM. Once VNC Server for Mobile has been joined to a Device Access Team, you will no longer be able to connect to it using On-Demand Assist. Can I change the app between Device Access and On-Demand Assist? Which features are unavailable when connecting to my phone or tablet?įile transfer, chat, remote printing, audio and screen recording are not yet supported. No, VNC Server for Mobile supports cloud connections only. Can I make a direct connection to my phone or tablet without accessing the Internet? Remote control is not yet supported all connections are view only. VNC Server for Mobile can only be used in attended access mode, with the remote device requiring a user present to accept the connection. Can I connect to an unattended phone or tablet? VNC Server for iOS/iPadOS is supported on iOS/iPadOS 14 and later. VNC Server for Android is supported on Android 7 and later. Which versions of Android and iOS/iPadOS are supported? * For Device Access an MDM for app deployment is required, such as Microsoft Intune. Remote access to Android and iOS devices is view only remote control is not yet supported. VNC Server for Mobile allows you to remotely access and view an Android or iOS device. Note for both Device Access and On-Demand Assist, the VNC Server mobile app must be open and in the foreground to approve incoming connections for both Device Access and On-Demand Assist, or your device must be configured to allow notifications while screen broadcasting is activated. Your end users will download and install the VNC Server mobile app from their app store and enter the 9 digit code provided by the technician. On-Demand AssistĪs a technician, you will use VNC Viewer on Windows, Mac or Linux to generate a 9 digit session code in the same way you would when connecting to Windows or Mac. There is no username or password to provide, instead all connections must be approved by the user of the mobile device that you are connecting to. Once VNC Server for Mobile has been joined to your Team, you will be able to connect to the mobile device as you would for a computer in VNC Viewer. To use VNC Server for Mobile with Device Access you will need an Enterprise subscription and an MDM, such as Microsoft Intune, to apply a cloud connectivity token. On-Demand Assist - the new name for Instant SupportĬlick here to learn more How do I connect to my phone or tablet? Device Access
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